Cancellation & Subscription Policy

CNS Curative Cancellation & Subscription Policy

At CNS Curative Technologies LLC, we believe customers should understand their purchasing options, billing arrangements, and cancellation rights before placing an order.

This policy explains how subscriptions, pre-orders, and try-before-you-buy purchases are managed when those options are offered through our store.

Not every purchase involves recurring payments or advance orders. The terms applicable to your purchase will be shown during checkout.

1. Subscription Purchases

How Subscriptions Work

When you select an available subscription option, you agree to receive recurring product deliveries according to the frequency and duration selected at checkout.

Subscription details, including pricing, billing frequency, and applicable renewal terms, are presented before your purchase is completed.

Your payment information is stored securely through the store's supported payment services and is used to process authorized recurring charges, unless you have selected an available prepaid option.

Managing Your Subscription

Customers can request changes to or cancellation of their subscriptions at any time.

To manage an active subscription:

1. Open your order confirmation email.
2. Follow the available order or subscription management link.
3. Review your subscription details and available management options.
4. Select the appropriate cancellation or modification option and confirm your request.

If you are unable to manage your subscription online, contact our team at rauld@cnscurative.com.

Subscription Cancellation & Billing

Some subscription plans renew automatically according to the terms accepted during checkout.

Once your subscription cancellation takes effect, future recurring deliveries and charges under that subscription will stop.

Orders already processed, charged, or fulfilled before cancellation are handled according to the applicable purchase terms and our Refund & Replacement Policy.

Canceling a subscription does not automatically refund previous purchases.

2. Pre-Orders

When available, pre-orders allow customers to purchase or reserve products before they are ready for immediate fulfillment.

Depending on the specific offer, a pre-order may involve no immediate payment, a partial deposit, or a deferred payment arrangement.

The applicable payment conditions and available product information will be displayed during checkout.

Canceling a Pre-Order

A partially paid pre-order that has not yet been fulfilled can be canceled.

To request cancellation, contact rauld@cnscurative.com with your order information.

Once an order has been fulfilled, it can no longer be canceled as an unfulfilled pre-order. Customers may instead request an applicable refund or replacement under our published policy and relevant consumer protection laws.

3. Try Before You Buy

If a product is specifically offered through a try-before-you-buy program, the applicable trial period, payment conditions, and return requirements will be provided before checkout.

Under this arrangement, your payment method may be authorized before the order is fulfilled, with payment collected at the time specified in the offer.

If you decide not to keep an eligible product, you must follow the applicable return or cancellation instructions within the stated trial period.

If the trial period ends without an eligible return or cancellation, your payment method may be charged according to the terms accepted during checkout.

Availability of this purchase option, product eligibility, and applicable return conditions depend on the specific offer.

4. Refunds, Damaged Products & Replacements

Subscription cancellation and product refunds are separate processes.

CNS Curative provides a 15-day refund and replacement request period following delivery, subject to the applicable policy terms and consumer protection laws.

If a NeuroClimax spray arrives damaged, leaking, or with a defective spray mechanism, customers should contact us with their order information and clear photographs of the issue.

Approved damaged-product replacements do not require the affected product to be returned.

For details about eligibility, refunds, and replacements, please review our Refund & Replacement Policy.

5. Questions About Your Purchase?

We understand that subscription plans, recurring payments, and cancellation procedures should be easy to understand.

If you need assistance with a subscription, pre-order, billing question, or eligible cancellation request, our team is available to help.

CNS Curative Technologies LLC
Email: rauld@cnscurative.com
Website: www.cnscurative.store

Please include your order number and a brief description of your request so our team can identify the relevant purchase.

6. Important Policy Information

This policy applies to purchase options actually offered by CNS Curative Technologies LLC.

Product-specific conditions presented during checkout form part of the applicable purchase arrangement.

Nothing in this policy limits any mandatory cancellation, refund, or consumer protection rights provided under applicable law.